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Customer care and appointment notification messaging details for PMS SMS opt-in, sample messages, keywords, and help instructions.
Campaign Use Case Description
This campaign sends appointment information, confirmations, and reminder messages to customers who have booked an appointment with Pocono Marketing Solutions through the website contact form and have explicitly opted in to receive SMS notifications.
The opt-in occurs via the contact form at: http://poconomarketing.com/contact
Opt-in Language:
I consent to receive text messages from Pocono Marketing Solutions at the phone number provided. Message frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.
Sample Messages
Confirmation Message:
Hi Jonathan Silva, this is Pocono Marketing Solutions. Our appointment for Feb 20th 10 am is confirmed. Reply STOP to unsubscribe.
Reschedule Message:
Hey Jonathan Silva, this is Pocono Marketing Solutions. I see that you weren't able to make it to our appointment. Would you like to reschedule? Do let me know. Reply STOP to unsubscribe.
Opt-in Keywords
- Subscribe
- Start
- Yes
Opt-in Message (Auto-response)
You have successfully opted in to receive messages from Pocono Marketing Solutions. You may reply at any time with STOP to opt out.
Opt-out Keywords
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
- END
Opt-out Message (Auto-response)
You have been unsubscribed from Pocono Marketing Solutions messages and will no longer receive texts. Reply START to resubscribe.
Help Keywords
- HELP
- INFO
Help Message (Auto-response)
Reply STOP to unsubscribe. For help, contact (570) 243-0252 or email hello@poconomarketing.com
Questions About This Document?
For SMS help, reply HELP or contact Pocono Marketing Solutions by phone or email.